Providing ad-hoc offshore programming services to customers worldwide, who need to customise their software applications in order to ensure early and effective management of evolving business opportunities

The situation

fwcs are a London based IT networking specialist, supplying intranet, extranet, mobile and internet solutions to customers throughout the UK. They have a track record for excellence, annually achieving high levels of accreditation in their chosen hardware and software solutions. 

Underpinning the support side of their business is BestBuy; an in-house helpdesk solution that has evolved over the years into a premier league software application, that provides all members of the fwcs service delivery team with the necessary tools and up to the minute information, to ensure the ultimate in technology company service levels. 

The company’s success in the past ten years has meant that the essential ongoing in-house maintenance and development of BestBuy has been difficult to achieve because of: 

·          Increases in workload

·          The need to keep up with advances in the necessary programming languages

·          The expense of local resources 

The objectives

fwcs sought to partner with an offshore software development organisation that could work on a day to day basis, with guidance from fwcs management teams, to take on the programming responsibility for essential maintenance work and application enhancements.  

fwcs sought an established Magic Software Enterprises Partner that was thoroughly competent in the use of Magic’s rapid application development tools.

The Technosoft solution

Technosoft provided a team of eDeveloper programmers that are dedicated to the BestBuy application and who collaborate directly, as the need arises, with fwcs product development managers in the UK.   

Today’s digital collaboration tools help in tracking this very iterative and flexible arrangement, allowing fwcs staff to work as if they had access to local software development resources.

 The technology skills supplied include: 

·          Microsoft Windows XP and Small Business Server

·          Magic eDeveloper V 9.04

·          Btrieve 

Most recently Technosoft have been able to act as technology guru’s by proactively suggesting functional additions to the BestBuy software because of their deep knowledge of what it is possible to achieve with Magic’s eDeveloper product and their growing understanding of the BestBuy application.

The Benefits

fwcs has successfully extended its operations to include a flexible and cost effective application maintenance programming resource.

As a consequence it is well positioned to:

·          Rapidly incorporate new features into the BestBuy application line of software

·          Ensure the highest levels of service to its customers

·          Manage costs down to the lowest possible

·          Take full advantage of emerging programming technologies

·       Benefit commercially by making that knowledge and service available to their   customers

Contact Manish Naik at our Mumbai office to learn more about how Technosoft software developers provide a flexible Application Maintenance Service to customers across the world.